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ABOUT GREAT EASTERN ENERGY

Q: What is Great Eastern Energy?

A: Great Eastern Energy is a leading supplier of electricity, natural gas, and energy management solutions for businesses and residences in the Northeast. Founded in 1996, we remain one of the longest-standing energy supply companies in our region.

 

Q: What makes Great Eastern Energy different from my local utility company?

A: Great Eastern Energy is different because we offer a personalized customer experience and a variety of pricing options, which provide customers with more flexibility on the energy supply service terms and length of agreements We also tailor our plans for the individual needs of both businesses and/or residences.

Additionally, Great Eastern Energy employs an extremely knowledgeable team of Energy Advisors and staff who understand your energy usage and are available to answer all your questions, ensuring that your energy needs are met year-round.

 

Q: Why is Great Eastern Energy different from other energy suppliers?

A: Great Eastern Energy stands out from other energy supply companies because our mission has always been about providing transparent solutions while building trusting, long-term relationships with our customers. This means putting our customers first and empowering them with the knowledge necessary to make informed energy decisions. Moreover, we are at the forefront of environmental sustainability and it has been our goal to consistently promote positive energy behaviors from our employees, customers and vendors, towards reducing consumption and carbon emissions across America.

 

Q: What products/services does Great Eastern Energy provide?

A: We pride ourselves on our ability to provide innovative and valuable products to our customers. This includes electricity and natural gas supply, as well as renewable electricity plans for residences, small-medium businesses, and commercial customers. For commercial customers, we offer energy audits, LED lighting upgrades, efficiency funding for qualified candidates, and an energy usage and budgeting tool called Ener-G Tracker.

 

Q: What regions does Great Eastern Energy service?

A: We currently service New York, New Jersey, and Massachusetts, and will soon make our services available in Connecticut and Pennsylvania.

 

Q: How do I get started with Great Eastern Energy’s services?

A: Getting started with Great Eastern Energy is an easy and streamlined process. Residential and Small business customers can check our current rates and enroll online. Commercial businesses spending more than $5,000 per month on electricity and/or natural gas will work with a personal Energy Advisor to receive a free no-obligation price quote tailored to their individual business. Click here for more details.

 

Q: How can I contact Great Eastern Energy?

A: You can reach us by phone, Monday through Friday, 9:00 AM to 5:00 PM EST at 646-832-4433 or by email anytime at [email protected].

You can also connect with us on social media:
Facebook
Twitter
LinkedIn
Instagram

 
 
 

ENROLLING

Q: Why do you need my utility account number to sign up?

A: Your utility account number is the key to all our interactions your local utility company. The account information enables us to request historical usage to develop a thorough solution, strategy and contract tailored to your needs. Once we have a contract in place, we can seamlessly process your enrollment into our program with the utility, simplify billing and track your service.

 

Q: What should I do if my small business is tax exempt?

A: To enroll your small business with Great Eastern Energy, visit our small business enrollment site. If your business is tax exempt, simply mark the “My small business is tax exempt” checkbox on the contract page. You will then need to upload a copy of your tax-exempt form so we can process your business’s enrollment properly. Please note that it is your responsibility to notify Great Eastern Energy that your business is tax exempt. When your tax-exempt form is up for renewal, you are responsible for resubmitting the new form to Great Eastern Energy and your local utility.

 

Q: What should I do if my commercial business is tax exempt?

A: If you would like to enroll with Great Eastern Energy and your commercial business is tax exempt, simply send your tax-exempt form along with your signed contract and we will process your enrollment accordingly. Please note that it is your responsibility to notify Great Eastern Energy that your business is tax exempt. When your tax-exempt form is up for renewal, you are responsible for resubmitting the new form to Great Eastern Energy and your local utility.

 

Q: Do I have to sign a contract?

A: Yes, although the energy industry is deregulated, all energy suppliers are regulated by a State’s public utilities Commission or Board that requires a contract for service between energy suppliers and their customers. As in any type of transaction, the contract clearly defines the roles, rights, service and protections for both parties. In the case of customers who sign up online with Great Eastern Energy, your acceptance of our terms and conditions through the online process suffices as your electronic contract with us.

 

Q: Do I need to call my utility to transfer service to Great Eastern Energy from my current supplier?

A: No. We handle the enrollment process for you. When you decide to enroll with Great Eastern Energy, you will provide us with a few pieces of information that we will need to seamlessly enroll your account into our energy supply program.

 

Q: When will my service with Great Eastern Energy begin?

A: Depending on the specific local utility company, your service could start as early as your next billing cycle however, it could take up to two billing cycles. The cycle and timing varies by utility and your Energy Advisor will be able to give you an exact date once your contract is completed. Or you can call us directly Monday through Friday, 9:00 AM to 5:00 PM EST at 646-832-4433 or by email anytime at [email protected].

 

Q: Will I be contacted when my contract is up for renewal?

A: All customers are notified by Great Eastern Energy prior to the end of their contract term. If you worked with an Energy Advisor directly, they will also reach out to discuss and recommend your renewal options.

 
 

Billing

Q: What is the difference between a delivery and supply charge on my bill?

A: Delivery and Supply refer to two different components of your utility bill. Delivery is the cost you pay for your local utility company to read the meter, handle energy emergencies, and take the commodity of energy and deliver it to your home or place of business. Supply is the cost you pay for the actual energy and is based on consumption. When you enroll with an energy supplier, you are contracting for the price you pay for your energy supply for the duration of your term.

 

Q: Do I get one or two bills?

A: Residential and commercial customers will receive one bill from your local utility company; our charges will be included in that bill under the supply or generation section. You will continue to pay your local utility company directly as you do now.

 

Customer Care

Q: How do I report a power outage?

A: In the event of an energy emergency or if you experience a power outage, you will need to contact your local utility company directly. While we provide your energy supply, your local utility is responsible for delivery of our energy through their wires and pipelines and any outages. For your convenience, here is the contact information for the utilities we serve.

  

 

Q: What role does Great Eastern Energy play in funding conversions?

A: Great Eastern Energy offers financing complete heating oil to natural gas conversion projects for customers who meet credit requirements. We will even help you find the best contractor available for your project.

 

Q: Do you have a cancellation policy?

A: Generally, there are no penalty fees for canceling a variable rate contract as long as we receive the minimum 30 days’ written notice to cancel your services. There are early termination fees associated with an early cancellation of fixed-rate contracts. Please refer to Great Eastern Energy’s Terms and Conditions for additional information on our early termination fees.

 

Q: What are my rights when choosing an energy supplier?

A: Your consumer rights vary from state to state. For your convenience, we have provided you with the following links, which will give you the most comprehensive information based on your residency or place of business:

You can also connect with us on social media:
NY PSC
MA DPU
NJ BPU

 

Q: How does energy deregulation work?

A: Prior to energy deregulation, both electricity and natural gas supply were provided by local utilities or regional agencies that controlled both the power generation and distribution channels for delivery. Over the last two decades, a number of states changed the regulations in the energy industry in order to create an atmosphere of competition among energy suppliers. They intended to help drive down prices for consumers by allowing private companies to create more cost-effective energy products and solutions for customers participating in choice programs.

As a result of energy deregulation, in certain states you can choose who supplies your energy. When you enter into a contract with a licensed supplier, they will coordinate with your local utility company to deliver your energy supply to your business or home. The local utility company will continue to read the meter, respond to any energy emergencies or outages and bill you just as they do now.

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