Frequently Asked Questions

ABOUT ENERGY SERVICES

Q: What is an energy service company (ESCO)?

A: An Energy Service Company, commonly referred to as an ESCO, is a company that has the ability to purchase energy (natural gas or electricity) on the open market (wholesale) for consumers and then resell it for a modest profit. This allows the ESCO to act as the intermediary between the companies that actually generate and produce the energy and your local utility company that distributes it to your door. In most deregulated states, ESCOs are licensed and governed by local public utility oversight agencies to protect the rights of consumers.

Q: What are my rights when choosing an ESCO?

A: Your consumer rights vary from state to state. For your convenience, we have provided you with the following links, which will give you the most comprehensive information based on residency:

NY PSC
MA DPU
NJ BPU

Q: How does energy deregulation work?

A: Prior to deregulation, both electricity and natural gas were provided by local utilities or regional monopolies that controlled both the power generation and distribution channels for delivery. Over the last several years, however, a number of states changed the regulations in the energy industry in order to create an atmosphere of competition among energy providers and drive down prices for consumers. Simply, deregulation breaks up a company's monopoly over energy by separating the supply of energy from the delivery of energy to the local utility company (LDC) and its consumers. This separation of supply and services allows for the creation of more competition and allows private companies to find cheaper energy sources than what your local utility company can provide.

Thanks to deregulation, you can choose who supplies your energy. When you enter into a contract with an ESCO to supply your energy, the ESCO then coordinates with your local utility company to deliver that energy to your business or home. The local utility company will continue to read the meter, for example, and maintain all service obligations.

ABOUT Great Eastern Energy

Q: How is Great Eastern Energy different from other energy providers?

A: Working with Great Eastern Energy is a different experience because we care about you and we look to build long-term relationships as opposed to quick fix solutions. This is why 85% of our customers have been working with us for more than 3 years.

Other benefits when working with us include:

1- Your dedicated energy advisor is always available in person, by phone or email.

2- Our support team responds in less than 24 hours. You will never get an automated response during normal business hours.

3- Your global energy solution partner: we provide custom plans and solutions that empower our clients to take control of their energy costs: fixed, variable, convertible and efficiency funding plans, as well green energy and value added services such as demand response, energy auditing and efficiency lighting retrofit.

4- We meet with you to assess your specific energy needs and provide you with a cost-effective solution that is right for your business: Our 360 degree approach–assess, recommend, monitor, review–creates a more accurate understanding of a business’ situation, risks and opportunities

At Great Eastern Energy, we are committed to educating clients who want to change their relationship with energy and to create a better future for the next generations.

As a trusted partner, we are always looking for new and better ways to provide for and manage our clients’ energy needs.

Q: What does Great Eastern Energy do?

A: We’re an alternative supplier of natural gas and electricity in NY, NJ, and MA. In industry terms, we’re known as an Energy Service Company (ESCO). Other catchy nicknames include Third-party Supplier, Energy Retailer, or Energy Marketer.

Q: What is your process?

A: Our process starts with our people and their passion for finding the best energy solutions for all of our clients. We start by identifying how you use energy, when you use energy and your personal/business goals. We then work with you to design a solution that meets each of those criteria. Once we agree on a strategy, price and terms, we will create a contract customized for you. See Our Process.

Q: What makes you different from my local utility company?

A: We are different from your local utility company because we will work harder to earn your business. Typically, we can offer a greater variety of pricing options, more flexibility with the service terms and length of terms. The local utility company cannot offer a variety of products to you as they have their rates set ahead of time. Our products tend to be more thoughtful and tailored to meet the individual needs of our clients.

Q: Who are your clients?             

A: Our clients come from a diversity of energy users. From homeowners, to small and medium size entrepreneurs, to large fortune 500 companies; our clients typically want more from their ESCO. They want expertise, thoughtful practices and results that matter. Our clients demand more and we deliver more.

Q: How can I contact you?            

A: Oh that’s easy! We have several ways you can reach us. We invite you to email, call or connect with us through social media.

All the detailed information is listed on our contact page.

Q: What areas / types of clients do you service?

A: We currently service NY, NJ and MA.

We offer a wide variety of services. From residential to industrial, we will assist you to find the best product that meets your needs.

Please view our easy to follow chart for more details

Q: How do I get started with your services?

A: Great question! Getting started with Great Eastern Energy is an easy and streamlined process. Residential and small business customers can check our current rates and enroll online. Commercial businesses that spend over $5,000 per month on gas and electricity qualify for a personal energy advisor and custom pricing. Visit our enrollment page to begin the process.

Q: How long have you been in business?

A: Since the beginning of time!

Well, since the beginning of deregulation in 1996. Over the past couple of decades, we have grown into a unique and progressive energy company and we aren’t done yet! Read more about our heritage and DNA.

Q: Where are your offices located?

A: Our headquarters are in Brooklyn, NY. We also have service centers in Princeton, NJ and Harrison, NY.

Q: What products / services do you provide?

A: We offer natural gas, electricity and renewable electricity plans for residential, small business and commercial customers. Please view our services chart to see which services we offer in your state. We also offer energy audits and additional energy services such as LED lighting and solar options for commercial businesses interested in sustainability.

Q: Do you have a privacy policy and will you share my info with anyone?

A: Yes, we do have a privacy policy, and our policy is that we do not share client information with any 3rd parties unless legally required to by law.

Q: Do you have a cancellation policy?

A: Generally, there are no penalty fees for canceling a variable rate contract as long as we receive the minimum 30 days’ written notice to cancel your services. However, with a fixed rate contract, there may be penalty fees, depending on the terms of the agreement. Every client has a contract tailored to fit his or her needs and an assigned Energy Advisor who will assist you in understanding this process.

Q: Do you provide green energy?

A: We provide Green-E certified Renewable Energy Credits (RECs). These are the most common RECs available and support certified green projects around the country. They are also very cost efficient, allowing you to support green energy without putting a huge dent in your wallet.

Q: Do I qualify for your energy efficiency funding?

A: Our Energy Advisors will do a thorough evaluation of your business or home to identify if you are a good candidate for efficiency funding. Your Advisor will provide you with an overall plan that identifies all the equipment needed costs, projected savings and other considerations.

Getting Started

Q: Why do you ask for my utility account number to sign up?

A: Your account number is the key to all our interactions with you and your local utility company. The account information enables your Energy Advisor to request histo rical usage and pricing data in order to develop a thorough solution, strategy and contract for you. Once we have a contract in place, it allows us to enroll you in our program with the utility, simplify billing and track your service.

Q: What should I do if my small business is tax exempt?

A: To enroll your small business with Great Eastern Energy, visit our small business enrollment site. If your business is tax exempt, simply mark the “My small business is tax exempt” checkbox on the contract page. You will then need to upload a copy of your tax exempt form so we can process your business’s enrollment properly. Please note that it is your responsibility as the customer to notify Great Eastern Energy that your business is tax exempt. When your tax exempt form is up for renewal, you are responsible for resubmitting the form to your local utility. You do not need to resubmit the form to Great Eastern Energy.

Q: What should I do if my commercial business is tax exempt?

A: If you would like to enroll with Great Eastern Energy and your commercial business is tax exempt, simply send your tax exempt form along with your signed contract and we will process your enrollment accordingly. Please note that it is your responsibility as the customer to notify Great Eastern Energy that your business is tax exempt. When your tax exempt form is up for renewal, you are responsible for resubmitting the form to your local utility. You do not need to resubmit the form to Great Eastern Energy.

Q: Do I have to sign a contract?

A: Yes, all ESCO’s are regulated by a public utilities oversight agency that requires a contract between ESCOs and their customers. The contracts are reviewed by the oversight agency for fairness and consumer protection. As in any type of transaction, the contract clearly defines the roles, rights, service and protections for both parties. In the case of residential customers, your acceptance of our terms and conditions through the online enrollment process suffices as your contract.

Q: Do I need to call my utility to transfer service to Great Eastern Energy from my current supplier?

A: No. We handle the enrollment process for you. However, an ESCO may never speak to the utility on the customer's behalf. Beware of unscrupulous ESCOs claiming otherwise.

Q: When will my service with Great Eastern Energy begin?

A: Depending on the specific local utility company (LDC), your service will begin either on your next meter read date or the first day of the next month. This cycle and timing varies by utility and your Energy Advisor will be able to give you an exact date once your contract is completed.

Q: Will I be contacted when my contract is up for renewal?

A: Based on the products you chose and the terms of your agreement, your Energy Advisor will contact you when it’s time to renew your contract.

One of the many benefits of having your own Great Eastern Energy Energy Advisor is that you have someone who understands your energy usage, is available to answer all your questions and is making sure that your energy needs are met year-round.

Q: How can I reduce my energy consumption?

A: There are a number of actions you can take to reduce your energy consumption, such as turning off the lights or unplugging appliances while not in use. For the most up-to-date energy news and tips, subscribe to our newsletter and follow us on social media where we share our energy knowledge. You can also take our energy personality quiz to learn about your current usage and how to become a more conscious energy consumer.

Billing

Q: What is the difference between a delivery and supply charge on my bill?

A: Delivery and Supply refer to two different components of your utility bill. Delivery is the cost you pay for your local utility company to take the commodity and deliver it to your home or place of business. Supply is the cost you pay for the actual commodity and is based on consumption.

Q: Do I get one or two bills?

A: You will receive only one bill from your local utility company; our charges will be included in that bill. When you pay your local utility company, they will take care of the rest. No extra steps for you!

Client Services

Q: How do I report a power outage?

A: When or if you experience a power outage, you will need to contact your local utility company. While we supply the power to you, your local utility is responsible for delivery through their lines and any outages. For your convenience, here is the contact information for the utilities we serve.

Q: What role does Great Eastern Energy play in funding conversions?

A: Great Eastern Energy will cover the entire cost of the project from start to end. We will even help you find the best contractor available for your project.

Q: What energy efficiency services do you provide?

A: Our GEE Advantage Suite offers a variety of energy efficiency services designed to support our commercial customers and their ever-growing sustainability goals. The GEE Advantage Suite includes LED lighting, solar options, demand response, efficiency financing and oil­-to­-gas conversions.

Q: Do you have customer support or robot support?

A: Our team is always available by phone, chat or email. You will never get an automated response during normal business hours. If you have any questions after hours, we will respond within one to two business days. Please visit our contact page to send us a message.

Renewable Energy

Q: What is renewable energy?

A: Renewable energy is energy that is generated through resources that replenish themselves over and over again. These are are replenishable within the human lifetime, unlike fossil fuels which are limited in supply and will eventually be depleted.

Q: What are renewable energy sources?

A: There are five main types of renewable energy sources:
- Solar: Energy harvested through sunlight.
- Wind: Energy generated by wind and harvested through turbines.
- Hydroelectric: Energy generated by using running water to spin turbines. Other variations include using ocean tides or waves to generate electricity through saltwater.
- Biomass: Energy harvested through organic matter which is treated in different ways such as burning, fermentation, or heating to generate power in various forms.
- Geothermal: Energy harvested through deep wells of water and steam, created when magma from the Earth’s core comes close to the surface.

Q: Why should I choose a renewable energy plan?

A: Choosing a renewable energy plan is one of the easiest ways to be more sustainable! A renewable energy plan allows you to reduce or completely offset greenhouse gas emissions that you would otherwise be creating through your electricity use. Other benefits of choosing a renewable energy plan with Great Eastern Energy include protection from market fluctuations with our fixed rate plans, improved budget management and peace of mind.

Q: What are Renewable Energy Certificates (RECs)?

A: Renewable Energy Certificates (RECs), also known as green energy certificates or tradable renewable certificates, are proof that energy has been generated from renewable sources, such as solar or wind power. Each REC represents the environmental benefits of 1MWh of renewable energy generation. When you purchase RECs, renewable energy was generated on your behalf.

Q: If I choose a renewable energy plan, will the renewable energy be delivered directly to my home or business?

A: When you purchase RECs it is guaranteed that renewable energy has been generated on your behalf and sent to the power grid. The power grid is an interconnected network run by a regional transmission organization (RTO) that is responsible for moving electricity over large interstate areas. Once electricity enters the grid, it is impossible to distinguish where or how that electricity is being delivered. Purchasing a REC ensures that the funds for 1MWh of electricity is going toward the generation of renewable energy. As more and more people purchase RECs, we become closer to true energy independence from fossil fuels.

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